Need assistance? We're here to help.

Our friendly and informative team is available to answer any inquiries you may have about our sightseeing cruises, chartering our boats, media inquiries, filming requests and more. We have customer service representatives available to answer your questions from 11AM - 7PM every day but Tuesday at 1-212-563-3200. You may also email us at guestservices@nycl.com.

General Inquiries

Visit us at our box office, 11AM - 7PM, Wednesday - Monday:

• Pier 83: 42nd Street and the West Side Highway

Send us mail:
Circle Line Sightseeing Cruises
83 North River Piers
New York, NY 10036

Call us: (11AM - 7PM, Wednesday - Monday) +1 212-563-3200

Email us about general topics: InfoCL@nycl.com

Groups & Charters

For Groups of 15 or more, contact our Group Sales team:

• Phone: 212.630.8885
• Email: GroupsCL@nycl.com

For Charter inquiries, please contact our Private Charters team:

• Email: CircleLineCharters@nycl.com

Or see more information here on our Groups & Charters forms.

Speak Up

Our Speak Up system is a confidential system for employees and third parties to report any concerns they may have about New York Cruise Lines directly to the Chairman.

Please report any company matters such as:

• Possible instances of dishonesty or malpractice.
• Possible violations of any law, regulation, company policy or ethical requirement.
• Possible questionable accounting, internal controls.

You do not have to give your name or personal details as the system has been designed to support anonymous cases.