We’re Here to Help!

Customer Service & General Inquiries

• Phone: (212) 563-3200 Hours: 7 days a week, 9:00 AM - 7:00 PM

• Email: guestservices@support.nycl.com

  Reach Out Now!

Public Relations & Media Inquiries

• Email: circleline@5wpr.com (For journalists and social media influencers)

• Our PR Agency: 5WPR

• Phone: (212) 599-5585 Hours: Monday – Friday, 9:00 AM – 5:00 PM

  Contact PR Team

Groups of 15+ & Charters

• For Groups of 15 or More:

  • Phone: (212) 630-8885 Hours: Monday – Friday, 9:00 AM – 5:00 PM

  • Email: Groups@nycl.com

    Plan Your Group Visit

• For Charter Inquiries:

  • Email: CircleLineCharters@nycl.com

  • More Information: Groups & Charters Forms

    Book a Charter

Connect with US!

Stay updated on news and promotions, and share your experience by tagging us @CirclelineNYC. We can’t wait to see NYC through your eyes!

If you have any questions or concerns, please feel free to reach out. We look forward to welcoming you aboard for a memorable cruise experience!

Best Regards,

The Circle Line Team

Speak Up

Our Speak Up system is a confidential platform for employees and third parties to report any concerns about New York Cruise Lines directly to the Chairman.

Please report any company matters such as:

• Possible instances of dishonesty or malpractice

• Possible violations of any law, regulation, company policy, or ethical requirement

• Possible questionable accounting or internal controls

You do not have to provide your name or personal details, as the system is designed to support anonymous cases. Submit Anonymous Feedback